Shipping policy

Welcome to LUCY IN SKY. We want every order to arrive smoothly and with as little uncertainty as possible. Below you’ll find information about order processing, shipping options, tracking, and other important delivery details.

1. Order Processing

Orders are typically processed within 1–3 business days.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

During holidays, promotional events, or periods of unusually high order volume, processing may take a little longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Rates

We currently ship within the United States.

Standard Shipping

Order Amount Shipping Fee
$0.00–$64.99 $8.00
$65.00 and above FREE

Expedited Shipping

Order Amount Shipping Fee
$0.00–$99.99 $18.00
$100.00 and above FREE

Shipping rates are calculated according to the shipping options available for your order at checkout.

3. Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

Please allow approximately 24–48 business hours for tracking information to become active after the shipping notification is issued.

If your tracking information has not updated after this period, please contact our Customer Support Team for assistance.

4. Shipping Areas

LUCY IN SKY currently ships to addresses within the United States.

We currently do not ship to APO, FPO, or DPO military addresses.

Please make sure your shipping address is complete and accurate before submitting your order.

5. Delivery Delays

While we work to process orders promptly, delivery times may occasionally be affected by circumstances outside our control, including:

  • Severe weather
  • Carrier delays
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Unexpected carrier or logistical issues

These situations may cause your package to arrive later than expected.

6. Lost or Damaged Packages

If your package appears to be lost, damaged, or arrives with an issue, please contact us as soon as possible.

For damaged or incorrect orders, please provide your order number and clear photos of the item, packaging, and shipping label so our team can review the situation and assist you with an appropriate solution.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping arrangements may be required before the package can be sent again.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing.

8. Business Address

LUCY IN SKY
4701 Samuel Blvd
Mesquite, TX 75149
United States

Business Correspondence Only – Not a Return Address

Please do not send merchandise to this address unless our Customer Support Team has specifically provided return instructions.

9. Contact Us

If you have questions about your shipment, tracking information, or delivery, please contact us:

📧 hello@lucyinsky.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours

When contacting us about an order, please include your order number so we can assist you more efficiently.

We’re always happy to help make your shopping experience with LUCY IN SKY a little easier, from checkout all the way to the moment your package arrives. ✨